Shipping & Returns

Refund policy

Have you experienced a problem with any of our products?

Please send us an email at hello@tetema.com.au and we will sort this out for you as soon as we can.

Exchanges, Refunds & Returns

Should you require an exchange, refund or return please send us an email, within 30 days of purchase. Please return your product the way you got it (in the original packaging and in the same condition that you received it). Further communication will be provided upon us receiving your product.

Refunds 

Upon return of your product,  you will receive email correspondence communicating that we have received your item(s). Following an inspection of the product(s), we will provide you with a subsequent communication indicating whether your refund has been approved. Once approved your credit will be returned to the card your product was purchased on within several days.


Shipping

Australia

***Please be aware that there may be delays to regular expected delivery times due to the current Covid-19 crisis***

Thanks to our friends at Auspost, we will be able to get our goods to you anywhere around Australia. 

Our shipping costs are as follows:

  • For orders $55 or less, shipping cost of $8.95 will be charged.
  • For orders over $55, no shipping costs will be charged

Please expect our wonderful packages to get to you anywhere in Australia, within 2-6 business days after we have dispatched them.

Thanks to our friends at Sendle, we will be able to get our goods to you anywhere around Australia also, with the exception for PO Boxes. You'll be able to select from either Auspost or Sendle when you check out. Sendle rates are based on weight and distance. 

Please expect our wonderful packages to get to you anywhere in Australia, within 1-2 business days after we have dispatched them.

 

International

***Please be aware that there will be delays to regular expected delivery times due to the current Covid-19 crisis***

Due to the current Covid-19 crisis we are only shipping our products to NZ, USA, Canada and UK. All orders are sent with a tracking number.

International shipping costs are in $AUD.

Our shipping costs for NZ are as follows:

  • For orders $100 or less, shipping cost of $14.95 will be charged.
  • For orders over $100, no shipping costs will be charged

Our shipping costs for USA, Canada and UK are as follows:

  • For orders $200 or less, shipping cost of $24.95 will be charged.
  • For orders over $200, no shipping costs will be charged

*In addition, please note all international orders may incur import and/or customs charges, in which the receiver/customer is liable for. Tetema is not responsible for those fees and these will be payable by you.

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